1. When could we collect your personal information?
a) By making a reservation in our hotel or by using any of our other products or services.
b) By registering for information (flyers, brochures, magazines, quotations, newsletters et cetera).
c) By applying to a job on our recruitment website https://jobs.volkshotel.nl/. See extra info in chapter 9.
2. What personal information do we process?
This information usually includes your name, address, phone number, e-mail address and other information provided by the guest during reservation online or by phone or during check-in at the reception.
After the stay in the hotel, we save the information provided by the guest on a profile. Upon return we could use the information to provide personalised service or to make a new reservation. If granted permission to do so by the guest, we could also process information in our email-database. This database can be used for email-campaigns and newsletters. Information provided by customers/guests can also be used in this database.
3. Why do we process this personal information?
Volkshotel uses this personal information to establish and maintain a responsible commercial relationship with you and to provide ongoing service. To understand your needs and preferences.
4. How do we ask for your permission to process your personal information?
For (commercial) newsletters and email-campaigns we will explicitly ask for permission during the booking process, or in other ways to apply for the newsletters and offers. When permission is granted, the guest agrees with receiving personalised offers by Volkshotel to the provided data.
Volkshotel reserves the right to send existing customers information about our products and services.
If you want to be informed about what data we’ve processed or do not wish to receive such offers and information you may send an email to hello@volkshotel.nl. We can let you know what data we have and, if requested, delete the information processed by us.
To unsubscribe from our mailings and newsletter, you can simply click on the link ‘Unsubscribe’ in the newsletter itself. We will delete your information from our email-database.
5. How do we process general visitor information on our website?
General visitor information, like most viewed pages, is kept track of on Volkshotels websites mainly via Google Analytics, without identifying the visitors. The main goal here is to optimise the website. It also allows us to put more targeted information on the website. Volkshotel can improve its service this way.
6. How do we use cookies?
A cookie is a small file sent from a web server to your computer whenever you visit a website. If you return to the website later, your web browser sends the small file to the server to notify the website of any previous activity you engaged in on the site. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet.
Volkshotel uses cookies to make navigating the website easier, to analyse the use of and to optimise the website. There are 4 types of cookies on Volkshotel.nl, all with different purposes:
a) Technical Cookies
Volkshotel makes necessary use of technical cookies to facilitate use of and navigation on the website and remember your form entries. Technical cookies may store your browser and computer type, operating system and technical info on how you’re connected to this website. It is not possible to deactivate technical cookies.
b) User preference cookies
Volkshotel uses user preference cookies to store personal settings, for instance language selection, in order to remember these settings for next visits. You can opt-out for these cookies by clicking on renew or change your cookie consent and unchecking the checkbox User preference cookies.
c) Performance- and tracking cookies
Volkshotel uses performance- and tracking cookies, for instance to measure number of visitors during any given time, track behavior of visitors on the website, and which websites drive traffic to the website. This statistical information is used to be able to make improvements on the website and provide visitors with the best possible online experience. The performance and tracking cookies are mainly provided by Google. You can opt-out for these cookies by clicking on renew or change your cookie consent and unchecking the checkbox Performance- and tracking cookies.
d) Third-party/social media cookies
Volkshotel.nl contains third-party, mainly social media cookies. These cookies provide, when stored on your computer, extra functionalities, such as like & share buttons, and make it possible to show you relevant Volkshotel ads on social media platforms you use. You can opt-out for these cookies by clicking on renew or change your cookie consent and unchecking the checkbox Third-party/social media cookies.
7. Volkshotel and other websites
On our websites you will find hyperlinks to other websites. Volkshotel can not be held accountable for the usage of your information by those other parties. For more information, read the privacy statement, if available, of the website you’re visiting.
8. Amendments
Volkshotel reserves the right to change this privacy statement. It’s recommended to read this privacy statement regularly to stay up to date about our privacy policy.
9. Jobs
9.1 What personal information do we process?
When you apply for a job through our website, we will always collect your name, email address, date of birth, address, phone number, CV and the answers to a number of questions we find relevant for the job, e.g. why would you like to work for us?, what makes you the perfect candidate?, What are you proud of?, How did you find us? Optionally, you can provide us with other details like your LinkedIn profile. Any conversations you might have with our staff through email about a job opening will also be collected.
9.2 Why do we process this personal information?
When you apply for a job we collect this data on the basis of our legitimate business interests, specifically in order to hire the right person for the job and to assist you if you have any questions about the advertised jobs or the company. Furthermore, we use this to invite you for an interview or to let you know that we’ve found another candidate for the job.
9.2b. How do we handle your personal data collected in our recruitment process?
We will keep your personal data only for the period necessary to fulfil the purposes for which it was collected or processed, unless we have to keep it for tax or legal reasons. In practice, this means that if you are hired, the information related to your job application will end up in your personnel file. If you are not hired, we will keep your personal data until one month after you’ve been rejected, unless you provide consent for us to keep it for a longer time, e.g. to be included in a talent pool.
We will not share your personal data with third parties unless we have a legal obligation to do so.
You have the right to obtain from us: information about how we process your personal data, as well as a copy of the personal data which we have stored about you. You also have the right to correct, update, shield or delete your personal data in our records, as well as data portability of your personal data to a third party, and to report any misuse of your personal data.
If you have any questions, comments or concerns about how we handle personal data or if you wish to make use of the rights described above, please contact us at jobs@volkshotel.nl.
9.3 Use of Cookies
On our recruitment page https://jobs.volkshotel.nl/ we use cookies mostly for analytical reasons: to analyse visitor behaviour (e.g. which pages are viewed often) in order to optimise the usability of the website. We make use of the following third party tools which use cookies. We use Google Tag Manager to implement third party tools. We use the Facebook pixel, Twitter pixel, LinkedIn pixel and Google AdWords Remarketing pixel in order to measure conversion of our advertisements on social media. For general website analytics we use Google Analytics. The chat functionality is provided by Intercom and uses functional cookies to remember earlier conversations. We use widgets of Spotify, SoundCloud, Instagram, Twitter, LinkedIn, YouTube, Vimeo and Google Maps to enrich job posts.
10. Contact
Volkshotel
Wibautstraat 150
1091 GR Amsterdam
+31 (0)20 2612 100
hello@volkshotel.nl
IBAN:NL91 RABO 0342 0325 42
KVK: 53873572
KVK name: The Magnificent 8 B.V.
BTW:NL851053531B01
